Employee Engagement, the degree of employee-organization alignment, strongly influences the business success factors like employee performance, productivity, reduced absenteeism, high customer satisfaction, loyalty and the overall profitability.
Engagement is much more than mere satisfaction. Engaged employees are psychologically connected with the organisation therefore put discretionary effort to enhance self & organization’s performance and positively advocate for the company. They consistently display high energy, enthusiasm and performance levels; have clarity on desired outcomes of their role; build supportive relationships and are highly committed to the work group, their role and the organisation. An engaged employee shall describe him/herself that he/she fits into the organisation, is clear about the expectation, feels supported by the system, process, team, has a feeling of being valued by the organisation for his/her contributions and is inspired by the vision, mission, purpose, leadership and the people of the organisation. Engaged workforce is critical to sustained competitive advantage and enhanced business performance.
We believe engagement operate at two levels. One at the level of their career or profession, people around them and the second is the engagement with the organization as a whole. Employees with high levels of engagement with their career but disengaged on strategic facets of their employer find it difficult to align with organizational goals and strategy. Likewise employees are engaged only to the organization but not their job, find it difficult to perform well and to deliver discretionary effort in their work.
Organization’s Strategy leadership ability, culture, structure and processes, working conditions are all inter-related with engagement levels.
Our engagement model (C-CROS) takes a comprehensive but a progressive approach to achieve total employee engagement i.e. progressing from simple to more complex and subtle desires. It measures 5 broad elements through 70 statements that link to critical aspects of employee engagement impacting business outcomes.
Contribution refers to aspects employees are exposed to that generate trust in performance orientation of work group, motivation to build competencies and perform optimally and being socially & responsibly productive. It also covers areas like job contents, performance management system, processes and its execution, competency framework etc. In short this covers areas of what employee contribute to the organisation and society in general.
Relations refer to the extent employee is able to relate well with people around. Unless employees relate well with the each other, they shall not be able to appreciate supporting environment within their work group and the organisation. Organisation’s values, culture (collective behavior of being responsive, inter-personal trust, openness, effective communication, caring attitude, sharing and collaborative approach) and sense of belonging enhance the engagement and a will to perform.
Opportunities cover aspects wherein employee sees the opportunity to learn & grow within the organisation, a better professional and a better human being. Employee engagement has high correlation with the opportunities work group provides to realize one’s aspirations. Opportunity to learn & grow, adequate freedom to experiment / creativity enable people to strive for more. Motivation, like a leaking balloon, requires constant replenishment of appreciation & encouragement. Organisations that encourage people to take measured risks and take failures as part of business, cultivate innovation & creativity, their employee perform at much higher level than the one that fails to do so.
Strategic Connect is about the connection and the trust employee has in the organisation as a whole, including visions, mission, purpose, strategies of the organisation and the leadership practices, its brand, creditability, ethical practices etc. If they connect and trust, they align themselves with the organisation’s goals and are encouraged to performer to achieve these goals.
Our experts will enable you build your organisation’s capability to design processes to support action, equip leaders with skills to act and track progress.
Learn more about our Employee Engagement Solutions Services, visit us on www.enablingworld.com