Customer Support Executive

Broken Glass is a leading Web Designing Company in Chennai, is looking for Customer Support Executive, with 0-2 Years of Experience.

Company Name: Broken Glass
Position: Customer Support Executive
Location: Chennai
Skills: Excellent Communication Skills in English & Tamil.
Experience: 0-2 Years
Qualification: Graduate

Job Description:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quota
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Interested Candidates please apply to shaheen.firdaus@enablingworld.com