Client Support Executive – Chennai

First Advantage, a leading Background Verification Company is looking for Client Support Executive at Chennai
Position: Client Support Executive
Location: Chennai
Experience: 1-3 Years 
Qualification: Graduation
Work Location : First Advantage - Pune
Number of position: 1
 
About Company: First Advantage is the leading background verification company its provider of criminal background checks, on-demand employment background checks, drug testing, Form I-9 and employment and education verification and residential screening.

Responsibilities:

  • To meet Service Delivery, Beyond TAT and Business Targets for the client they are working and ensure that individual as well as team imperatives are met satisfactorily.
  • Briefing the account status to the client as and when required - Tracking the progress of the cases through the progress sheet. Receiving documents & vetting forms, acknowledging receipt of the same to the respective recruiters.
  • Escalation of the same as per Client escalation matrix
  • Following-up on insufficiencies & clearing the same
  • Monitor the turn-around-time (TAT) & follow-up to ensure closure within timelines
  • Maintaining the client relationships with a view to continuous support and enhanced support for future
  • Keep track of the client priorities & follow-up for closure. Give heads-up on number of cases to be received from the client (Based on the joiner details for the following week)
  • Status of insufficiencies clearance from the client to be forwarded to the concerned Client Servicing Executive
  • Monitoring the updates/Checking the Mandatory Requirement Lists
  • Periodic escalations to the client for candidates who are not furnishing the insufficiencies/requirements
  • Following up for verifications of ex-employees with the Client post directive for the same.

Qualifications 

  • Full time Graduation in any subject

Most suitable for

  • Candidates from BGV background / HR or recruitment background who will know and be keen to continue in a BGV role / from client servicing background / pure tele calling background with customer care or customer services background

Interested in the opportunity...