First Advantage, a leading Background Verification Company is looking for Client Support Executive at Chennai
Position: Client Support Executive
Experience: 1-3 Years
Work Location : First Advantage - Pune
Number of position: 1
About Company: First Advantage is the leading background verification company its provider of criminal background checks, on-demand employment background checks, drug testing, Form I-9 and employment and education verification and residential screening.
- To meet Service Delivery, Beyond TAT and Business Targets for the client they are working and ensure that individual as well as team imperatives are met satisfactorily.
- Briefing the account status to the client as and when required - Tracking the progress of the cases through the progress sheet. Receiving documents & vetting forms, acknowledging receipt of the same to the respective recruiters.
- Escalation of the same as per Client escalation matrix
- Following-up on insufficiencies & clearing the same
- Monitor the turn-around-time (TAT) & follow-up to ensure closure within timelines
- Maintaining the client relationships with a view to continuous support and enhanced support for future
- Keep track of the client priorities & follow-up for closure. Give heads-up on number of cases to be received from the client (Based on the joiner details for the following week)
- Status of insufficiencies clearance from the client to be forwarded to the concerned Client Servicing Executive
- Monitoring the updates/Checking the Mandatory Requirement Lists
- Periodic escalations to the client for candidates who are not furnishing the insufficiencies/requirements
- Following up for verifications of ex-employees with the Client post directive for the same.
- Full time Graduation in any subject
Most suitable for
- Candidates from BGV background / HR or recruitment background who will know and be keen to continue in a BGV role / from client servicing background / pure tele calling background with customer care or customer services background